What are the benefits of 智能恒温器 to utility customers?
When SMECO needed to quantify energy savings from 智能恒温器 and understand benefits beyond the kilowatt hour, ICF designed a pilot to provide sound data. We handled regulatory filing, 定价, and all aspects of implementation—from customer-member recruitment and installation contractor management to 需求响应 testing. The final report demonstrated the strengths and shortcomings of these devices, ultimately guiding a plan for full-scale rollout. 现在，SMECO发挥了杠杆作用 智能恒温器 across seven of its EmPOWER programs.
挑战
Provide objective evidence on the impact of 智能恒温器.
解决方案
Design, implement, and evaluate a 智能恒温器 pilot.
结果
ICF led a comprehensive pilot in the SMECO service territory to accurately measure energy savings, 需求响应, 和其他用例 智能恒温器. The results played a vital role in determining the organization’s energy efficiency measures for the current program cycle.
A pilot program shows undeniable evidence
With the growth and maturation of its energy efficiency programs, SMECO wished to explore 智能恒温器 as an opportunity for further savings and additional customer engagement. While leading manufacturers have demonstrated energy savings, SMECO needed to quantify the associated kWh specific to their service territory. ICF was enlisted to test the energy effects of 智能恒温器 in the homes of real customers.
Our team discovered a significant reduction in energy use after installation of these products: 2.7% to 4% energy savings at the meter depending on the device. When used for 需求响应, peak load also significantly decreased while maintaining high customer satisfaction.
能源 usage insights change customer behavior
SMECO也利用了 ICF’s Sightline Analytics Platform to conduct a virtual energy audit as a way to further engage customers, make recommendations for reducing energy usage in their homes, and provide information about additional rebates available. The communications—designed and sent to participants by ICF—had open rates averaging 48%, which is well above industry standards.
Nearly half of the customers who received the virtual audits reported taking further steps to reduce their energy consumption, from adjusting temperature settings to larger projects such as adding insulation or servicing HVAC systems. The success of virtual audits revealed a new channel for SMECO to drive future behavioral changes among customers.
Satisfying customer expectations
Feedback from pilot participants trended in a highly positive direction. Across four surveys, customers reported astronomical satisfaction ratings, ranging from 84-93%.
Participants also enjoyed the convenience of the 智能恒温器 为飞行员安装. They appreciated the ability to manage their home’s temperature from a mobile device and to schedule “away” settings. According to the survey results, customers were motivated to keep using 智能恒温器 due to environmental concerns, comfort, and monetary benefits.
与项目负责人会面
